Privacy Policy

If you have any questions about this privacy notice or how we handle your data, please contact us via email at hello@figgy.market

We collect and process personal information for several reasons to ensure a great user experience with figgy.

• To provide and facilitate services and goods (including delivery): names and contact details, delivery and billing addresses, purchase or account history.
• For service updates and marketing: names and contact details, marketing preferences, location data and IP addresses, purchase or viewing history, website and app user journey information.
• For dealing with queries, complaints, or claims: names, contact details, and addresses, payment details and financial transaction information, account information and purchase/service history.

We will only collect information that is necessary for the purposes stated and will not use it in ways incompatible with those purposes.

Under UK data protection law, we must have a lawful basis for collecting and using your personal information. We rely on the following:

• Contract: Processing is necessary to fulfil a contract with you (e.g. completing an order).
• Legal obligation: Processing is necessary to comply with the law.
• Legitimate interests: Processing is in our legitimate interests, such as improving our services, provided your rights are not overridden.
• Consent: Where required, we will ask for your explicit consent before processing certain data (e.g. marketing emails).

You have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to rectification if your information is inaccurate or incomplete.
• The right to erasure (for us to delete your personal information) in certain circumstances.
• The right to restrict or limit how we use your data.
• The right to data portability.
• The right to withdraw consent at any time, where consent is the lawful basis.

To exercise any of these rights, please contact us at hello@figgy.market. We have one month to respond to you, if you make a request.

We collect personal information directly from you. This happens when you create an account, make a purchase, sign up for marketing, or contact our support team.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

We will keep your personal information for 6 years. We retain this data to comply with legal obligations (such as tax and accounting rules) and to resolve any potential disputes.

We do not sell your personal information. We may share it with trusted third parties to help us run our business, such as:

• Payment processors to handle transactions securely.
• Delivery and logistics providers where required to fulfil an order.
• Technology, hosting and marketing providers that support the operation and optimisation of our platform.
• Legal and regulatory authorities where required by law.
• Other users on the platform where required as part of the service (e.g. sharing your shipping address with the Artist fulfilling your order).

All third parties are required to handle your data in accordance with applicable data protection laws.

If you have concerns about how we handle your personal data, we encourage you to contact us first so we can try to resolve the issue:

• Email us at hello@figgy.market

If you remain dissatisfied, you have the right to lodge a complaint with the UK's data protection regulator:

• Information Commissioner's Office (ICO)
• Website: www.ico.org.uk
• Helpline: 0303 123 1113